> ## Documentation Index
> Fetch the complete documentation index at: https://docs.closethecall.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Campaigns

> Run outbound AI call campaigns to follow up with leads, request reviews, or promote offers.

## What Are Campaigns?

Campaigns let your AI receptionist make outbound calls to a list of contacts automatically. Instead of you picking up the phone to chase leads or ask for reviews, your AI does it for you.

Common uses:

* **Appointment reminders** — reduce no-shows
* **Review requests** — ask happy customers to leave a Google review
* **Special offers** — let past customers know about a promotion
* **Lead follow-ups** — call back leads who enquired but did not book

<Info>
  Outbound campaign calls use your included plan minutes, just like inbound calls.
</Info>

## Creating a Campaign

<Steps>
  <Step title="Go to Campaigns">
    Click **Campaigns** in the left sidebar.
  </Step>

  <Step title="Click New Campaign">
    Click the **New Campaign** button in the top right.
  </Step>

  <Step title="Fill in the details">
    * **Name** — a label for your reference (e.g. "March Review Request")
    * **Purpose** — choose from Reminder, Review Request, Special Offer, or Other
    * **Select contacts** — pick from your existing leads and customers, or add phone numbers manually
    * **Schedule** — choose when calls should go out (date, time window). Calls are only made during business hours.
  </Step>

  <Step title="Review and save">
    Check the summary. Your campaign is saved as a draft until you launch it.
  </Step>
</Steps>

## Launching a Campaign

From the Campaigns page, find your draft campaign and click **Launch**. Your AI will start calling contacts at the scheduled time.

<Warning>
  Once launched, calls will begin at the scheduled time and cannot be undone for contacts already called. You can cancel remaining calls at any time.
</Warning>

## Tracking Results

Each campaign shows:

* **Total contacts** — how many people are in the campaign
* **Completed** — calls that connected and finished
* **No answer** — calls that went to voicemail or were not picked up
* **Pending** — calls that have not been made yet

Click into any campaign to see per-contact results, including call duration and outcome.

## Cancelling a Campaign

Click into the campaign and press **Cancel Campaign**. This stops all remaining calls that have not been made yet. Calls already completed are not affected.

<Tip>
  Start with a small test campaign (5-10 contacts) before running a large one. This lets you check the AI sounds right for outbound calls.
</Tip>

## Limits

* Campaigns only call during your business hours
* Maximum **5 outbound calls per day** per contact (across all campaigns)
* Outbound calls count toward your plan's included minutes

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