> ## Documentation Index
> Fetch the complete documentation index at: https://docs.closethecall.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Outlook Calendar

> Connect Outlook Calendar so your AI receptionist can check your availability and add bookings automatically.

## What It Does

When you connect Outlook Calendar, your AI receptionist can:

* **Check your real availability** before offering appointment times to callers
* **Create calendar events** automatically when an appointment is booked
* **Avoid double-bookings** by reading your existing calendar entries

This works the same way as the Google Calendar integration, but for Microsoft Outlook and Office 365 users.

## Connecting Outlook Calendar

<Steps>
  <Step title="Go to Integrations">
    Click **Integrations** in the left sidebar.
  </Step>

  <Step title="Find Outlook Calendar">
    Scroll to the Outlook Calendar card and click **Connect**.
  </Step>

  <Step title="Sign in to Microsoft">
    A Microsoft login window will appear. Sign in with the Microsoft account that has your business calendar.
  </Step>

  <Step title="Grant permissions">
    Microsoft will ask you to allow CloseTheCall to read and write calendar events. Click **Accept**.
  </Step>

  <Step title="Confirm connection">
    You will be redirected back to CloseTheCall. The Outlook Calendar card will show a green "Connected" badge.
  </Step>
</Steps>

<Tip>
  Use a shared calendar if multiple people manage your bookings. This way, the AI sees everyone's availability in one place.
</Tip>

## What Syncs

| Direction                   | What happens                                                                                                         |
| --------------------------- | -------------------------------------------------------------------------------------------------------------------- |
| **CloseTheCall to Outlook** | When your AI books an appointment, a calendar event is created in Outlook with the customer name, service, and time. |
| **Outlook to CloseTheCall** | When checking availability, the AI reads your Outlook calendar to see which times are already taken.                 |

<Info>
  Only events on your primary calendar are checked for availability. If you use multiple calendars, make sure your appointments are on the primary one.
</Info>

## Disconnecting

Go to **Integrations**, find the Outlook Calendar card, and click **Disconnect**. Your existing calendar events will not be deleted, but new appointments will no longer sync.

## Troubleshooting

<Accordion title="Connection fails or shows an error">
  Make sure you are signing in with a Microsoft 365 or Outlook.com account. Older on-premise Exchange accounts are not supported. Try clearing your browser cookies and connecting again.
</Accordion>

<Accordion title="AI offers times that are already booked">
  Check that the busy events are on your **primary** calendar, not a secondary or shared calendar. The AI only checks the primary calendar for conflicts.
</Accordion>

<Accordion title="Calendar events not appearing">
  After booking, it can take up to 30 seconds for the event to appear in Outlook. If events consistently do not appear, disconnect and reconnect the integration.
</Accordion>

<Accordion title="Wrong time zone on events">
  Make sure your time zone is set correctly in both CloseTheCall (My Business page) and in Outlook settings. Mismatched time zones can cause events to appear at the wrong time.
</Accordion>

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