> ## Documentation Index
> Fetch the complete documentation index at: https://docs.closethecall.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Multi-Location Setup

> Manage multiple business locations, each with their own phone number and settings.

## What Multi-Location Does

If your business has more than one location (e.g. two salon branches, or offices in different cities), you can manage them all from one dashboard. Each location gets its own phone number and can track calls separately.

## Adding a Location

<Steps>
  <Step title="Go to Locations">
    Click **Locations** in the left sidebar. You will see a grid of cards showing your existing locations (or an empty state if you have none yet).
  </Step>

  <Step title="Click the + button">
    Click the **+** button (or **Add Location** button) at the top right of the page. A form dialog opens.
  </Step>

  <Step title="Enter the location name">
    Type a clear, recognisable name in the **Name** field. Examples: "Manchester Branch", "High Street Salon", "Warehouse". This name appears on location cards and in your call logs.
  </Step>

  <Step title="Enter the address">
    Type the full street address in the **Address** field. This helps the AI tell callers where the location is.
  </Step>

  <Step title="Save">
    Click **Save** to create the location. It appears as a new card on the Locations page.
  </Step>
</Steps>

<Tip>
  You can add as many locations as your plan allows. Each location can have its own phone numbers, hours, and call tracking.
</Tip>

## Phone Numbers Per Location

Each location can have its own phone numbers:

<CardGroup cols={2}>
  <Card title="Mobile Number" icon="mobile">
    A mobile number for the location. Good for SMS and caller ID.
  </Card>

  <Card title="Landline Number" icon="phone-office">
    A local landline number. Builds trust with local customers.
  </Card>
</CardGroup>

To provision a phone number for a location:

<Steps>
  <Step title="Click into the location">
    From the Locations page, click on the location card to open its detail page.
  </Step>

  <Step title="Provision a number">
    Click **Get Mobile Number** or **Get Landline Number**. The system will automatically provision a local number based on the location's area.
  </Step>
</Steps>

<Tip>
  You can have both a mobile and a landline number for the same location. Many businesses use the landline as their main advertised number and the mobile for SMS.
</Tip>

## Editing a Location

<Steps>
  <Step title="Click the location card">
    From the Locations page, click on any location card to open its **Location Detail** page.
  </Step>

  <Step title="Edit the name or address">
    On the detail page, the name and address fields are editable. Click into either field, make your changes, and click **Save**.
  </Step>

  <Step title="Change location hours">
    Each location can have its own operating hours, independent of your main business hours. See the **Location Hours** section below for details.
  </Step>
</Steps>

## Location Hours

Each location has its own **7-day hours grid**, identical in format to the hours on your My Business page:

* **Toggle each day** on or off using the switch on the left.
* **Set start and end times** for each active day using the time pickers.
* If a location has different hours from your main business (e.g. your city centre branch opens at 7am but your suburban branch opens at 9am), set them here.

<Info>
  Location-specific hours are used by the AI when a caller asks "What time does your Manchester branch open?" If no location hours are set, the AI falls back to your main business hours.
</Info>

## Activating and Deactivating Locations

You can deactivate a location without deleting it. This is useful for seasonal branches, temporary closures, or locations that are not yet ready to go live.

<Steps>
  <Step title="Open the location detail page">
    Click the location card from the Locations page.
  </Step>

  <Step title="Find the active/inactive toggle">
    On the detail page, look for the **Active** toggle switch.
  </Step>

  <Step title="Toggle it">
    * **Active (on)** — The location receives calls, appears in your reports, and the AI can mention it to callers.
    * **Inactive (off)** — The location stops receiving calls. Its phone numbers are kept but calls are not answered. Call history and settings are preserved.
  </Step>
</Steps>

<Tip>
  Use deactivation instead of deletion for temporary closures (holidays, refurbishment, seasonal shutdown). When you reactivate, everything picks up right where it left off — phone numbers, history, and settings are all intact.
</Tip>

## Location Detail Page

Click any location card to see:

* Location name and address (editable)
* Phone numbers (mobile and landline) with provision buttons
* Recent calls for that location
* Active/inactive toggle
* Location-specific hours grid

<Info>
  Calls are automatically associated with the location based on which phone number was called. You can filter your call history and analytics by location.
</Info>

## Deleting a Location

<Steps>
  <Step title="Open the location detail page">
    Click the location card from the Locations page.
  </Step>

  <Step title="Scroll to the bottom">
    At the bottom of the detail page, you will find the **Delete Location** button.
  </Step>

  <Step title="Click Delete Location">
    A confirmation dialog asks if you are sure. Click **Delete** to confirm.
  </Step>

  <Step title="What happens next">
    * All phone numbers assigned to this location are **released permanently**. You cannot get the same number back.
    * Call history for the location is kept in your records for reference.
    * The location card disappears from the Locations page.
  </Step>
</Steps>

<Warning>
  Deleting a location releases its phone numbers permanently. If you just need to pause it temporarily, use the **deactivate toggle** instead — it keeps the numbers reserved for when you reactivate.
</Warning>

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