> ## Documentation Index
> Fetch the complete documentation index at: https://docs.closethecall.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Voicemails

> Listen to voicemails left when your AI couldn't answer, and manage them by urgency.

## Why You Get Voicemails

Your AI receptionist answers every call, but sometimes a voicemail still gets left. This happens when:

* **AI was busy** on another call at the same time
* **Caller hung up** before the AI could fully connect
* **Caller requested** to leave a message instead of speaking with the AI

All voicemails are automatically transcribed and classified by urgency so you know which ones to handle first.

## Urgency Levels

Your AI listens to each voicemail and assigns an urgency level:

<CardGroup cols={2}>
  <Card title="Critical" icon="circle-exclamation" color="#EF4444">
    Emergencies, flooding, gas leaks, locked out. Handle immediately.
  </Card>

  <Card title="High" icon="arrow-up" color="#F59E0B">
    Time-sensitive requests like same-day appointments or urgent quotes.
  </Card>

  <Card title="Medium" icon="minus" color="#3B82F6">
    Standard appointment requests, general enquiries, callback requests.
  </Card>

  <Card title="Low" icon="arrow-down" color="#6B7280">
    Spam, sales calls, non-urgent messages. Handle when you have time.
  </Card>
</CardGroup>

<Tip>
  Urgency is classified automatically by AI based on the voicemail content. You do not need to set it yourself.
</Tip>

## Listening to Voicemails

<Steps>
  <Step title="Open Voicemails">
    Click **Voicemails** in the left sidebar. You will see a list of all voicemails, newest first.
  </Step>

  <Step title="Play a voicemail">
    Click any voicemail to expand it. Press the **play button** to listen to the recording. The AI transcription is shown below the player so you can read along.
  </Step>

  <Step title="Check the details">
    Each voicemail shows the caller's phone number, the date and time, duration, urgency level, and the AI transcription.
  </Step>
</Steps>

## Managing Voicemails

### Mark as Read

Click a voicemail to open it. It is automatically marked as read once you view it.

### Mark as Followed Up

After you have returned the call or handled the request, click **Mark as Followed Up**. This moves it out of your active list so you can focus on what is left.

### Delete

Click the **delete** button on any voicemail to remove it permanently. Deleted voicemails cannot be recovered.

<Warning>
  Deleting a voicemail removes the recording and transcription permanently. If you might need it later, mark it as followed up instead.
</Warning>

## Notifications

When a new voicemail arrives, you will receive a notification based on your settings in **Settings > Notifications**. You can choose to be alerted by email, SMS, or both.

<Info>
  Critical and High urgency voicemails trigger an immediate notification. Medium and Low voicemails are included in your daily summary.
</Info>

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