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What AI Email Replies Does

When enabled, your AI receptionist gets its own email address. Any email sent to that address gets an intelligent reply using your knowledge base — the same information your AI uses on phone calls. This is perfect for website contact forms, enquiry pages, or anywhere you list an email address.

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Your AI Email Address

Your AI email address follows this format: 
enquiries@your-slug.closethecall.com
Your slug is based on your business name. You can find the exact address on your Conversations page or in Receptionist Settings.

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Setting It Up

1

Enable AI email replies

Go to Receptionist Settings and toggle on AI Email Replies.
2

Copy your AI email address

Your AI email address will be displayed. Copy it.
3

Add it to your website

Put the email address on your website’s contact page, in your contact form’s “send to” field, or anywhere you currently list an enquiry email.
Many businesses put this on their Google Business Profile as their primary email. This way, anyone who finds you on Google Maps and sends an email gets an instant AI reply.

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How It Works

  1. A customer sends an email to your AI address
  2. Your AI reads the email and writes a helpful reply using your knowledge base
  3. The reply is sent back to the customer automatically
  4. The full conversation appears on your Conversations page under the EMAIL channel

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Anti-Spam Rules

Your AI will not reply to everything. Built-in rules prevent it from engaging with:
  • Newsletters and mailing lists — bulk emails are ignored
  • Auto-replies and out-of-office messages — prevents reply loops
  • Marketing emails — promotional content is filtered out
The AI will only reply to emails that look like genuine customer enquiries. You do not need to configure spam filters yourself.

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Reply Limits

To prevent runaway reply chains, the AI sends a maximum of 3 replies per email thread. After 3 replies, the thread is handed off to you — you will see it on the Conversations page with a flag to take over.

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Viewing Email Conversations

All AI email conversations appear on your Conversations page. Filter by the EMAIL channel to see only email threads. You can:
  • Read the full thread (customer messages and AI replies)
  • Take over the conversation and reply manually
  • See when the AI handed off because it hit the 3-reply limit or was unsure how to respond
Make sure your knowledge base is up to date before enabling email replies. The AI can only answer questions using information from your knowledge base, business details, and services list.