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Why your greeting matters

Your greeting is the very first thing a caller hears. You have about 3 seconds to make them feel they have called the right place. A good greeting does three things:
  1. Confirms the business name (so the caller knows they dialled correctly)
  2. Sounds welcoming (not robotic or rushed)
  3. Asks a question (moves the conversation forward)

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Good vs bad greetings

Good greeting

“Hi, thanks for calling Dave’s Plumbing! How can I help you today?”Why it works: Short, confirms the business, asks an open question.

Bad greeting

“Thank you for calling Dave’s Plumbing Services Limited, a family-owned business established in 1987 serving the greater Manchester area. Your call is important to us. Please note that calls may be recorded for training and quality purposes. How may I direct your call today?”Why it fails: Way too long. Caller zones out or hangs up before it ends.
Keep your greeting under 15 words. The caller wants help, not a company history lesson.

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Industry templates

Here are proven greetings for common business types. Feel free to copy and tweak these:
Standard: “Hi, thanks for calling [Business Name]! Do you need to book a repair or have a question?”After hours: “Hi, you’ve reached [Business Name]. We’re closed right now but I can take your details and have someone call you back first thing. What’s the issue?”Emergency-focused: “Hi, thanks for calling [Business Name]! Is this an emergency or would you like to book an appointment?”
Standard: “Hey, thanks for calling [Business Name]! Are you looking to book an appointment?”With personality: “Hi there! Welcome to [Business Name]. Would you like to book in for a treatment?”Returning client: “Hi [Name]! Great to hear from you again. Would you like to book your usual appointment?”
Standard: “Good morning, [Practice Name]. Are you an existing patient or would you like to register?”Friendly: “Hi, thanks for calling [Practice Name]! How can we help you today?”Urgent: “Hi, thanks for calling [Practice Name]. Are you calling about a dental emergency or would you like to book a check-up?”
Standard: “Hi, thanks for calling [Restaurant Name]! Would you like to make a reservation?”Casual: “Hey! Thanks for calling [Restaurant Name]. Table booking, takeaway, or a question?”With hours: “Hi, thanks for calling [Restaurant Name]! We’re open until 10pm tonight. Would you like to book a table?”
Standard: “Hi, thanks for calling [Business Name]! Do you need a repair, a service, or a quote?”Seasonal: “Hi, thanks for calling [Business Name]! Are you calling about your heating or air conditioning?”Emergency: “Hi, thanks for calling [Business Name]! Is your heating or cooling down right now, or is this for a routine service?”

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How to set your greeting

1

Go to Receptionist Settings

Click Receptionist in the left sidebar.
2

Find the Greeting section

At the top of the page, you will see the Greeting Message text box with your current greeting.
3

Type your new greeting

Delete the existing text and type your new greeting. Remember: short, friendly, ends with a question.
4

Click Save

Click the Save button. Your new greeting is live on the next call.

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Personalised greetings for returning callers

When someone who has called before rings your number, the AI can greet them by name. For example:
“Hi Sarah! Great to hear from you again. How can I help you today?”
This happens automatically. The AI checks its records for the caller’s phone number, finds their name from a previous call, and personalises the greeting. You do not need to turn anything on — it works out of the box.
Personalised greetings only work when the caller’s number matches a previous lead or call record. First-time callers always hear your standard greeting.

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Tips for better greetings

  • Say your business name — callers need to know they reached the right place
  • End with a question — this prompts the caller to speak and keeps the conversation moving
  • Avoid jargon — “How can I direct your call?” is corporate speak. “How can I help?” is human
  • Skip the legal disclaimers — recording notices and disclaimers can be handled separately via the TCPA setting
  • Test it yourself — call your AI number after changing the greeting to hear how it sounds
If your greeting is too long (over 30 words), callers may start talking over the AI, which confuses the conversation. Keep it short.