Opening a Call Detail
Click any call row in the Recent Calls table on your Dashboard, or go to the Calls page in the sidebar and click any call. This opens the full detail view for that call.Recording Playback
Every call is recorded automatically (unless disabled in HIPAA settings).- Play/Pause: click the play button to hear the full conversation
- Scrub Timeline: drag the playback bar to jump to any point in the call
- Download: click the download icon to save the recording as an audio file
Privacy note: Recordings are kept according to your data retention settings. Configure this in Receptionist Settings → HIPAA Compliance → Data Retention. Default is to keep recordings indefinitely.
AI Transcript
The full text of everything said on the call — both the AI and the caller.- The transcript is generated automatically by the AI’s speech-to-text engine
- It’s not editable — it’s a factual record of what was detected
- Each speaker is labelled (AI vs Caller)
Accuracy note: AI transcription isn’t perfect. Heavy accents, background noise (traffic, machinery, music), and technical industry terms can cause errors. The transcript is a best-effort representation, not a legal document.
AI Summary
A 2-3 sentence summary of the call, written by the AI. This tells you:- What the caller wanted (e.g., “Caller needed an emergency plumber for a burst pipe”)
- What was agreed (e.g., “Appointment booked for Tuesday 2pm”)
- Any follow-up needed (e.g., “Caller asked for a callback with a quote”)
Sentiment Badge
Each call gets a sentiment rating based on the caller’s tone and language:| Badge | Colour | What It Means |
|---|---|---|
| Positive | Green | Caller was happy, satisfied, or enthusiastic |
| Neutral | Grey | Standard enquiry, no strong emotion either way |
| Negative | Red | Caller was frustrated, upset, or complained |
- Language analysis — words like “terrible”, “thank you so much”, “frustrated”
- Tone indicators — speech patterns detected during transcription
- Call outcome — calls that end with a booking tend to be rated more positively
Disposition
The disposition tells you what happened on the call:| Disposition | What It Means |
|---|---|
| NEW_LEAD | Caller enquired about services — their info was captured as a lead |
| BOOKED | An appointment was successfully scheduled |
| CALLBACK_REQUESTED | Caller asked for a callback from a real person |
| FAQ_ANSWERED | Caller had a question that was answered — no lead needed |
| TRANSFERRED | Call was transferred to your personal number |
| SPAM | Robocall, telemarketer, or irrelevant call |
| NO_ACTION | Call was too short or unclear — no action taken |
Duration
Total call time displayed in minutes:seconds format (e.g., 3:42). This is the actual talk time from when the AI answered to when the call ended. It counts toward your monthly minutes allowance.Caller Info
- Phone number: the number that called, displayed in international format
- Name: if the caller gave their name during the call, it appears here. Otherwise shows “Unknown”
- Returning caller: if this phone number has called before, you’ll see a “Returning” indicator. The AI also knows they’ve called before and can reference previous interactions.
Troubleshooting
What if the recording is missing?
Possible reasons:- Call was too short — calls under 5 seconds typically don’t generate a recording
- Network issue — a connection drop during the call can prevent the recording from uploading
- Recording disabled — check if HIPAA mode has recording turned off in Receptionist Settings
- Still processing — very long calls can take a few minutes to process. Refresh the page.
What if the transcript is wrong?
AI transcription has limitations:- Heavy accents can cause misheard words
- Background noise (construction, traffic, wind) reduces accuracy
- Technical terms specific to your industry may be transcribed phonetically
- Overlapping speech (caller talking over the AI) is hard to separate
CloseTheCall — AI Receptionist for Local Businesses · Built by Quantum AI WebApps Digital LLC · Dashboard · Support · © 2026