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Documentation Index

Fetch the complete documentation index at: https://docs.closethecall.com/llms.txt

Use this file to discover all available pages before exploring further.

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Try Free for 7 Days

No credit card required. CTC and RCA brands offer a 7-day free trial with up to 50 minutes of AI call time. Sign up, get your AI number, and start answering calls today. Upgrade to a paid plan when you are ready.

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Which plan is right for you?

CloseTheCall offers three simple plans. Every plan includes your own AI receptionist, a dedicated phone number, SMS confirmations, lead capture, and appointment booking. The only difference is how many minutes of AI call time you get each month.

Starter

$297/month
  • 200 AI minutes included
  • 1 phone number
  • SMS confirmations
  • Lead capture
  • Appointment booking
  • Knowledge base
  • Email support
  • Setup fee: $497

Growth

$497/month
  • 500 AI minutes included
  • 2 phone numbers
  • Everything in Starter
  • Priority support
  • Google Calendar sync
  • CRM integrations
  • AI call learning
  • Setup fee: $997

Scale

$997/month
  • 1,250 AI minutes included
  • 5 phone numbers
  • Everything in Growth
  • Multi-location support
  • Team management
  • Advanced analytics
  • Dedicated account manager
  • Setup fee: $1,997

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What counts as a “minute”?

A minute is one minute of AI call time — the time your AI receptionist spends talking to a caller. Here is what you need to know:
  • A typical call lasts 1 to 3 minutes (greeting, booking, or answering a question)
  • On the Starter plan with 200 minutes, that is roughly 70 to 200 calls per month
  • Minutes only count when the AI is actively on a call — hold time and ringing do not count
  • Unused minutes do not roll over to the next month
Most small businesses use between 100 and 300 minutes per month. If you are unsure, start with Starter and upgrade later — it takes 30 seconds.

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What happens if I run out of minutes?

If you use all your included minutes, your AI receptionist keeps working. You are simply charged for extra minutes at these rates:
PlanOverage Rate
Starter$0.85 per minute
Growth$0.65 per minute
Scale$0.45 per minute
You will receive an email alert when you hit 80% of your included minutes so there are no surprises on your bill.

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How to subscribe to a plan

1

Go to Billing

Click Billing in the left sidebar of your dashboard.
2

Choose your plan

You will see three plan cards. Click the Subscribe button on the plan you want.
3

Complete payment

You will be taken to a secure Stripe checkout page. Enter your card details and confirm. You will be redirected back to your dashboard automatically.

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How to upgrade or downgrade

1

Go to Billing

Click Billing in the left sidebar.
2

Click Manage Subscription

Click the Manage Subscription button at the top of the page. This opens the Stripe billing portal.
3

Change your plan

In the Stripe portal, click Update plan and select your new tier. Changes take effect immediately — you will be charged or credited the prorated difference.
Upgrading is instant. Your new minute allowance is available right away, and you only pay for the remaining days in your billing cycle.

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How to update your payment method

1

Open the Stripe portal

Go to Billing and click Manage Subscription.
2

Update payment method

Click Update payment method in the portal. Add your new card and set it as default.

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How to cancel

1

Open the Stripe portal

Go to Billing and click Manage Subscription.
2

Cancel subscription

Click Cancel plan. Your AI receptionist will continue working until the end of your current billing period.
After cancellation, your AI phone number will be released and your receptionist will stop answering calls. Your data (leads, call history, knowledge base) is kept for 30 days in case you resubscribe.

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Viewing your usage

On the Billing page, you can see:
  • Minutes used this billing period (with a progress bar)
  • Calls handled this month
  • Leads captured this month
  • Next billing date and amount

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Invoices and receipts

All invoices are available in the Stripe billing portal. Click Manage Subscription then Billing history to download PDF receipts for your records.

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Frequently Asked Questions

Yes. CTC and RCA brands offer a 7-day free trial with no credit card required. You get up to 50 minutes of AI call time during the trial. Your AI receptionist is fully functional — same features as a paid plan, just with a minute cap.
Yes. Upgrades take effect immediately and you are charged the prorated difference for the remaining days. Downgrades also take effect immediately — you receive a prorated credit on your next invoice.
Your AI receptionist keeps answering calls. You are charged overage at your plan’s rate (0.85/minStarter,0.85/min Starter, 0.65/min Growth, $0.45/min Scale). You get an email warning at 80% usage and again when you hit 100% so you can upgrade if the overage rate is too high.
Yes. Each plan has a one-time setup fee: 497∗∗(Starter),∗∗497** (Starter), **997 (Growth), or $1,997 (Scale). This covers AI assistant creation, phone number provisioning, website scraping, knowledge base setup, and initial configuration.