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Documentation Index

Fetch the complete documentation index at: https://docs.closethecall.com/llms.txt

Use this file to discover all available pages before exploring further.

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The Concept

BEFORE CloseTheCall:
  Customer calls → Your phone rings → You answer (or miss it)

AFTER CloseTheCall:
  Customer calls → Forwards to AI → AI answers 24/7
  → Captures lead → Notifies you → You call back when free

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Three Options

AI Answers All

All calls go to AI. Best for trades on-site. Code: **21*{AI number}#

Rings You First

Phone rings 20s, then AI. Best for desk workers. Code: **61*{AI number}#

Schedule-Based

During hours → you. After hours → AI. Set schedule in Phone page.

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Quick Decision Guide

Your SituationChoose
Always on a job siteAI Answers All
At desk but sometimes busyRings You First
Want AI only after 5pmSchedule-Based
One-person businessAI Answers All
Have a receptionist during daySchedule-Based

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How to Set Up

1

Go to Call Forwarding page

Find it in the sidebar under Configuration
2

Select your country

UK, US, or Australia
3

Find your carrier

Click your carrier from the grid below to see step-by-step instructions
4

Follow the dial codes

Each carrier shows exact codes to type into your phone dialler
5

Test it

Call your business number — AI should answer

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Supported Carriers (25 total)

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UK (9 carriers)

CarrierTypeUnanswered ForwardAll Calls Forward
EEMobile**61*{AI number}#**21*{AI number}#
O2Mobile**61*{AI number}#**21*{AI number}#
VodafoneMobile**61*{AI number}#**21*{AI number}#
ThreeMobile**61*{AI number}#**21*{AI number}#
BT MobileMobile**61*{AI number}#**21*{AI number}#
SkyMobile**61*{AI number}#**21*{AI number}#
VirginMobile**61*{AI number}#**21*{AI number}#
BT LandlineLandlineContact BT or use 1571 settingsContact BT
TalkTalkLandlineContact TalkTalk or use online portalContact TalkTalk

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US (7 carriers)

CarrierTypeUnanswered ForwardAll Calls Forward
AT&TMobile**61*{AI number}#**21*{AI number}#
T-MobileMobile**61*{AI number}#**21*{AI number}#
VerizonMobile*71{AI number}*72{AI number}
CricketMobile**61*{AI number}#**21*{AI number}#
MintMobile**61*{AI number}#**21*{AI number}#
US CellularMobile**61*{AI number}#**21*{AI number}#
LandlineLandlineContact your provider*72{AI number}

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AU (6 carriers)

CarrierTypeUnanswered ForwardAll Calls Forward
TelstraMobile**61*{AI number}#**21*{AI number}#
OptusMobile**61*{AI number}#**21*{AI number}#
Vodafone AUMobile**61*{AI number}#**21*{AI number}#
TPG/iiNetMobile**61*{AI number}#**21*{AI number}#
BoostMobile**61*{AI number}#**21*{AI number}#
AU LandlineLandlineContact your provider*21{AI number}#
Dial codes shown are the most common. Your dashboard shows carrier-specific codes with step-by-step instructions when you click on your carrier.

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Cancelling Forwarding

TypeDial Code
Cancel all-calls forwarding##21#
Cancel unanswered forwarding##61#
Cancel ALL forwarding types##002#
Your AI number stays active even when forwarding is off. Direct calls to the AI number still work.

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Frequently Asked Questions

Yes, absolutely. You can switch between AI Answers All, Rings You First, and Schedule-Based at any time from the Phone page in your dashboard. Changes take effect on the next incoming call. There is no limit on how often you can change.
Most carriers support standard GSM forwarding codes (**21* for all calls, **61* for unanswered). Try the standard codes first. If they do not work, contact your carrier and ask them to enable “call forwarding to an external number.” You can also contact our support team for help.
Call forwarding may use your mobile plan minutes depending on your carrier. The forwarded leg (from your phone to the AI number) counts as an outgoing call on your mobile plan. The AI answering time counts against your CloseTheCall plan minutes. Check with your carrier for specifics.
Each business gets one AI phone number. All forwarded calls go to that single number. If you have multiple locations, each location can have its own AI number — set these up on the Locations page in your dashboard.