The Concept
Three Options
AI Answers All
All calls go to AI. Best for trades on-site.
Code:
**21*{AI number}#Rings You First
Phone rings 20s, then AI. Best for desk workers.
Code:
**61*{AI number}#Schedule-Based
During hours → you. After hours → AI.
Set schedule in Phone page.
Quick Decision Guide
How to Set Up
1
Go to Call Forwarding page
Find it in the sidebar under Configuration
2
Select your country
UK, US, or Australia
3
Find your carrier
Click your carrier from the grid below to see step-by-step instructions
4
Follow the dial codes
Each carrier shows exact codes to type into your phone dialler
5
Test it
Call your business number — AI should answer
Supported Carriers (25 total)
UK (9 carriers)
US (7 carriers)
AU (6 carriers)
Dial codes shown are the most common. Your dashboard shows carrier-specific codes with step-by-step instructions when you click on your carrier.
Cancelling Forwarding
Your AI number stays active even when forwarding is off. Direct calls to the AI number still work.
Frequently Asked Questions
Can I change routing mid-month?
Can I change routing mid-month?
Yes, absolutely. You can switch between AI Answers All, Rings You First, and Schedule-Based at any time from the Phone page in your dashboard. Changes take effect on the next incoming call. There is no limit on how often you can change.
What if my carrier isn't listed?
What if my carrier isn't listed?
Most carriers support standard GSM forwarding codes (
**21* for all calls, **61* for unanswered). Try the standard codes first. If they do not work, contact your carrier and ask them to enable “call forwarding to an external number.” You can also contact our support team for help.Does forwarding use my phone minutes?
Does forwarding use my phone minutes?
Call forwarding may use your mobile plan minutes depending on your carrier. The forwarded leg (from your phone to the AI number) counts as an outgoing call on your mobile plan. The AI answering time counts against your CloseTheCall plan minutes. Check with your carrier for specifics.
Can I forward to multiple AI numbers?
Can I forward to multiple AI numbers?
Each business gets one AI phone number. All forwarded calls go to that single number. If you have multiple locations, each location can have its own AI number — set these up on the Locations page in your dashboard.