Your Dashboard at a Glance
When you log in, you’ll see six key numbers. Here’s what each one means and what’s “good.”| Metric | What It Means | Good Range |
|---|---|---|
| Total Calls | Every call your AI handled this period | Depends on your marketing |
| New Leads | People who gave their name + phone number | 15-30% of total calls |
| Bookings | Appointments booked by the AI | 5-15% of total calls |
| Avg Call Length | How long each conversation lasts | 0:30 - 2:00 minutes |
| Total Minutes | Minutes used from your plan this month | Check against your plan limit |
| Conversion Rate | Leads captured ÷ Total calls | 15-30% is good, 30%+ is great |
The Getting Started Checklist
New accounts see a progress bar with 4 steps:- ✅ AI phone number provisioned — done automatically
- ✅ Customise your greeting — go to Receptionist Settings
- ○ Knowledge base set up — add at least 1 article
- ○ Make your first test call — call your AI number
The checklist disappears once all 4 steps are complete. You can dismiss it early by clicking “Dismiss.”
The AI Status Indicator
The green bar below the checklist shows:- 🟢 AI Receptionist is Live + your phone number — everything is working
- 🔴 AI Receptionist is Offline — there’s a problem with your setup
Date Range Selector
Use the 7d / 14d / 30d / 90d buttons to change the time period for all stats and charts. Default is 30 days.Recent Calls Table
Shows your most recent calls with:- Time — when the call happened
- Caller — name (if captured) + phone number
- Duration — how long the call lasted
- Type — inbound or outbound
- Reason — what the caller wanted (AI-detected)
- Lead Score — temperature badge (HOT/WARM/COOL/COLD)
- Action Required — whether you need to follow up