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Connecting Google Calendar gives your AI receptionist access to your real schedule. It will check when you’re free before offering times, and it will add new bookings directly to your calendar — no double-entry, no double-bookings.

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What It Does

Checks your availability

Before offering a time to a caller, the AI checks your Google Calendar for conflicts. If you have a dentist appointment at 2pm, it won’t offer 2pm.

Creates calendar events

When the AI books an appointment, it appears on your Google Calendar immediately — with the customer’s name, service, phone number, and any notes.

Reads busy times

Any event on your calendar (personal or work) is treated as “busy.” The AI works around your entire schedule, not just work appointments.

Syncs both ways

Appointments booked in the dashboard also appear on Google Calendar. Everything stays in sync.

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How to Connect

1

Go to Integrations

Click Integrations in the sidebar menu.
2

Find Google Calendar

Look for the Google Calendar card. It will show a Connect button.
3

Click Connect

You’ll be redirected to Google’s sign-in page.
4

Sign in and grant access

Choose the Google account that has your business calendar. Click Allow when asked to let CloseTheCall view and edit your calendar events.
5

Return to dashboard

You’ll be redirected back automatically. The Google Calendar card will now show Connected with a green indicator.
Google may show a warning that says “This app isn’t verified.” This is normal for newer apps. Click Advanced, then Go to CloseTheCall to proceed. Your data is safe — we only access your calendar, nothing else.

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What Syncs

FromToWhat
Google CalendarAI ReceptionistBusy/free times (so the AI knows your availability)
AI ReceptionistGoogle CalendarNew appointments booked by the AI or created in the dashboard
The AI checks your calendar in real time during each call. There’s no sync delay — it reads your latest schedule every time a caller asks to book.

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How to Disconnect

1

Go to Integrations

Click Integrations in the sidebar.
2

Click Disconnect

On the Google Calendar card, click the Disconnect button.
3

Confirm

Click Yes, disconnect in the confirmation dialog.
After disconnecting, your AI receptionist will fall back to using your configured business hours for availability instead of your real calendar. Existing appointments won’t be deleted from Google Calendar.

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Troubleshooting

Google OAuth tokens expire periodically. Go to Integrations, disconnect Google Calendar, and reconnect it. This refreshes your authentication token.
Make sure you connected the right Google account. If you have multiple Google accounts (personal and work), check that you signed in with the one that has your business calendar. Disconnect and reconnect with the correct account.
The AI only sees events on the primary calendar of the Google account you connected. If your busy event is on a secondary calendar (e.g. “Kids’ activities”), it won’t be visible. Move important events to your primary calendar, or create a blocking event on the primary calendar.
Currently, you can connect one Google Calendar account. If you manage multiple calendars, use Google’s built-in calendar sharing to overlay them onto one account.
Yes. Google Workspace accounts work exactly the same way. Your Workspace admin may need to approve the CloseTheCall app in the Google Admin Console if your organisation restricts third-party apps.