Why You Get Voicemails
Your AI receptionist answers every call, but sometimes a voicemail still gets left. This happens when:- AI was busy on another call at the same time
- Caller hung up before the AI could fully connect
- Caller requested to leave a message instead of speaking with the AI
Urgency Levels
Your AI listens to each voicemail and assigns an urgency level:Critical
Emergencies, flooding, gas leaks, locked out. Handle immediately.
High
Time-sensitive requests like same-day appointments or urgent quotes.
Medium
Standard appointment requests, general enquiries, callback requests.
Low
Spam, sales calls, non-urgent messages. Handle when you have time.
Listening to Voicemails
Open Voicemails
Click Voicemails in the left sidebar. You will see a list of all voicemails, newest first.
Play a voicemail
Click any voicemail to expand it. Press the play button to listen to the recording. The AI transcription is shown below the player so you can read along.
Managing Voicemails
Mark as Read
Click a voicemail to open it. It is automatically marked as read once you view it.Mark as Followed Up
After you have returned the call or handled the request, click Mark as Followed Up. This moves it out of your active list so you can focus on what is left.Delete
Click the delete button on any voicemail to remove it permanently. Deleted voicemails cannot be recovered.Notifications
When a new voicemail arrives, you will receive a notification based on your settings in Settings > Notifications. You can choose to be alerted by email, SMS, or both.Critical and High urgency voicemails trigger an immediate notification. Medium and Low voicemails are included in your daily summary.