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What Are Campaigns?

Campaigns let your AI receptionist make outbound calls to a list of contacts automatically. Instead of you picking up the phone to chase leads or ask for reviews, your AI does it for you. Common uses:
  • Appointment reminders — reduce no-shows
  • Review requests — ask happy customers to leave a Google review
  • Special offers — let past customers know about a promotion
  • Lead follow-ups — call back leads who enquired but did not book
Outbound campaign calls use your included plan minutes, just like inbound calls.

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Creating a Campaign

1

Go to Campaigns

Click Campaigns in the left sidebar.
2

Click New Campaign

Click the New Campaign button in the top right.
3

Fill in the details

  • Name — a label for your reference (e.g. “March Review Request”)
  • Purpose — choose from Reminder, Review Request, Special Offer, or Other
  • Select contacts — pick from your existing leads and customers, or add phone numbers manually
  • Schedule — choose when calls should go out (date, time window). Calls are only made during business hours.
4

Review and save

Check the summary. Your campaign is saved as a draft until you launch it.

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Launching a Campaign

From the Campaigns page, find your draft campaign and click Launch. Your AI will start calling contacts at the scheduled time.
Once launched, calls will begin at the scheduled time and cannot be undone for contacts already called. You can cancel remaining calls at any time.

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Tracking Results

Each campaign shows:
  • Total contacts — how many people are in the campaign
  • Completed — calls that connected and finished
  • No answer — calls that went to voicemail or were not picked up
  • Pending — calls that have not been made yet
Click into any campaign to see per-contact results, including call duration and outcome.

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Cancelling a Campaign

Click into the campaign and press Cancel Campaign. This stops all remaining calls that have not been made yet. Calls already completed are not affected.
Start with a small test campaign (5-10 contacts) before running a large one. This lets you check the AI sounds right for outbound calls.

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Limits

  • Campaigns only call during your business hours
  • Maximum 5 outbound calls per day per contact (across all campaigns)
  • Outbound calls count toward your plan’s included minutes