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What Multi-Location Does

If your business has more than one location (e.g. two salon branches, or offices in different cities), you can manage them all from one dashboard. Each location gets its own phone number and can track calls separately.

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Adding a Location

1

Go to Locations

Click Locations in the left sidebar. You will see a grid of cards showing your existing locations (or an empty state if you have none yet).
2

Click the + button

Click the + button (or Add Location button) at the top right of the page. A form dialog opens.
3

Enter the location name

Type a clear, recognisable name in the Name field. Examples: “Manchester Branch”, “High Street Salon”, “Warehouse”. This name appears on location cards and in your call logs.
4

Enter the address

Type the full street address in the Address field. This helps the AI tell callers where the location is.
5

Save

Click Save to create the location. It appears as a new card on the Locations page.
You can add as many locations as your plan allows. Each location can have its own phone numbers, hours, and call tracking.

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Phone Numbers Per Location

Each location can have its own phone numbers:

Mobile Number

A mobile number for the location. Good for SMS and caller ID.

Landline Number

A local landline number. Builds trust with local customers.
To provision a phone number for a location:
1

Click into the location

From the Locations page, click on the location card to open its detail page.
2

Provision a number

Click Get Mobile Number or Get Landline Number. The system will automatically provision a local number based on the location’s area.
You can have both a mobile and a landline number for the same location. Many businesses use the landline as their main advertised number and the mobile for SMS.

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Editing a Location

1

Click the location card

From the Locations page, click on any location card to open its Location Detail page.
2

Edit the name or address

On the detail page, the name and address fields are editable. Click into either field, make your changes, and click Save.
3

Change location hours

Each location can have its own operating hours, independent of your main business hours. See the Location Hours section below for details.

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Location Hours

Each location has its own 7-day hours grid, identical in format to the hours on your My Business page:
  • Toggle each day on or off using the switch on the left.
  • Set start and end times for each active day using the time pickers.
  • If a location has different hours from your main business (e.g. your city centre branch opens at 7am but your suburban branch opens at 9am), set them here.
Location-specific hours are used by the AI when a caller asks “What time does your Manchester branch open?” If no location hours are set, the AI falls back to your main business hours.

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Activating and Deactivating Locations

You can deactivate a location without deleting it. This is useful for seasonal branches, temporary closures, or locations that are not yet ready to go live.
1

Open the location detail page

Click the location card from the Locations page.
2

Find the active/inactive toggle

On the detail page, look for the Active toggle switch.
3

Toggle it

  • Active (on) — The location receives calls, appears in your reports, and the AI can mention it to callers.
  • Inactive (off) — The location stops receiving calls. Its phone numbers are kept but calls are not answered. Call history and settings are preserved.
Use deactivation instead of deletion for temporary closures (holidays, refurbishment, seasonal shutdown). When you reactivate, everything picks up right where it left off — phone numbers, history, and settings are all intact.

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Location Detail Page

Click any location card to see:
  • Location name and address (editable)
  • Phone numbers (mobile and landline) with provision buttons
  • Recent calls for that location
  • Active/inactive toggle
  • Location-specific hours grid
Calls are automatically associated with the location based on which phone number was called. You can filter your call history and analytics by location.

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Deleting a Location

1

Open the location detail page

Click the location card from the Locations page.
2

Scroll to the bottom

At the bottom of the detail page, you will find the Delete Location button.
3

Click Delete Location

A confirmation dialog asks if you are sure. Click Delete to confirm.
4

What happens next

  • All phone numbers assigned to this location are released permanently. You cannot get the same number back.
  • Call history for the location is kept in your records for reference.
  • The location card disappears from the Locations page.
Deleting a location releases its phone numbers permanently. If you just need to pause it temporarily, use the deactivate toggle instead — it keeps the numbers reserved for when you reactivate.
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